The new Husqvarna/Viking Sapphire 960Q is a new sewing an quilting machine that I had an opportunity to review.

At A Glance

The brilliant sapphire blue and white motif caught my eye before I even knew I was looking at a Husqvarna/Viking. The function buttons are clearly identified and easy to access.

Viking Sapphire 960Q

Viking Sapphire 960Q

There is an on board stitch selection guide and a neeleplate with seam guides etched on both sides of the needle, a comfortable large work space and on board accessories case.

On board stitch selection guide

On board stitch selection guide


Stitch tapering function

Stitch tapering function

  • 777 total stitch options
    • 321 decorative and utility stitch options
    • 9 perfect balance buttonholes
    • 2 eyelets
    • My Stitch memory/menu (limit 2300 total stitches)
    • 5 Programmable alphanumeric fonts
    • USB port
  • Interactive full color touch screen
  • Sewing advisor
  • Large sewing surface
  • 29 Needle positions
  • 4 multi-sized embroidery fonts
  • Quick on-screen help
  • Stitch tapering function
  • Adjustable stitch length and width
  • Pictorgram
  • Mirror edge to edge/side to side
  • 5 speeds
  • Stitches appear on screen in actual size
  • 12 languages

Working on the Husqvarna/Viking Sapphire 960Q

Winding the bobbin and threading the Husqvarna/Viking Sapphire 960Q is uncomplicated and easy enough for a beginner to master. I like the fact you can rewind the bobbin from the needle.

User friendly touch screen for stitch selection process

User friendly touch screen for stitch selection process

Although it takes only a few seconds to thread a sewing machine, those seconds can add up when working on a project that requires several bobbin rewinds.

If you have a very hectic lifestyle and like to sew as much as I do, it’s very important t save as much time as possible. When you’re busy in the sewing room, the more time you can save the better.

A good practice is to pre-wind at least two or three bobbins. However, if your bobbin stash is loaded with many different colors and types of threads, that may not be possible.

Having a machine that allows you wind the bobbin from the needle is the next best thing to having one that winds bobbins while you’re sewing.

The stitch selection process is easy once you get the hang of it. Everything takes place on the touch screen, which is pretty much user friendly once you understand the meanings of the symbols and icons.

You must first select the stitch grouping that you want and then use the left and right arrows beneath the screen to toggle through the many stitch options.

The quality of the stitches produced by the Husqvarna/Viking Sapphire 960Q is very good. In my opinion, these stitches are equal to if not better than the stitches produced by the top of the line Designer Diamond Royale.

Good stitch quality

Good stitch quality


  • Natural fibers/cotton-linen-wool
  • Fine fabrics/silk-satin-taffeta/velvet
  • Knits(Medium to heavyweight only)
  • Synthetic fabrics/blends-rayon-polyester
  • Upholstery
  • Leather/suede
  • Fur
  • Reptile skin
  • Canvas/Twill
  • Plastic/Rubber
  • Extra thick fabrics or multiple layers


  • 12 Snap on Presser feet
    • Utility
    • Decorative
    • Buttonhole
    • Blind hem
    • Zipper
    • Non-stick glide
    • Edging
    • Quilting
    • Embroidery/darning
    • Open toe
    • Sensor/1-step buttonhole with adhesive glide pads
  • 4 spool caps (2 large/1 medium/1 small)
  • Carrying case
  • Pictogram pen
  • Stylus
  • Extra needles
  • Thread net
  • Screwdriver
  • Seam ripper
  • Lint brush
  • Edge/quilting guide
  • 6 bobbins
  • Straight stitch needle plate
  • Microfiber cloth for cleaning the machine head


After each useMonthly*Once Each Year**As Needed
Clean race hook and feed dogs
Wipe head with soft dry cloth
Wipe head with soft damp cloth
Service by sewing machine repair professional

* more often if the machine is used for extended periods of time or if used frequently

**more often if the machine is used heavily or if it is not operating properly

Tying Off The Loose Ends

If you are in the market for a sewing and quilting machine that is reasonably priced, you might want to take a close look at the Husqvarna/Viking 960Q.

The stitch quality is very close to the quality of stitches found only on those old vintage machines that gave you the perfectly formed straight stitches our grandmothers and great grandmothers were accustomed to.

There is a learning curve when it comes to using the touchpad to select stitches and adjust the stitch length and width. This process could be a challenge for people who are also trying to learn the basics of sewing.

Therefore, I do not recommend the Husqvarna/Viking Sapphire 960Q for use by beginners – especially beginners younger than 18-21 years of age.

I my opinion, the greatest feature aside from the stitch quality is the ability to wind the bobbin from the needle. Anything that can save time and lets you get the job done as quickly as possible gets a nod from me.

The Husqvarna/Viking Sapphire 960Q may not have all the stitch options available on some other sewing and quilting machines, but it more than makes that up with the superior stitch quality.

I wouldn’t necessarily call this machine extremely user friendly. I think the stitch selection process were simpler it could be a good choice for beginners.

If, however, you are an intermediate or advanced home sewer and interested in a moderately priced computerized sewing and quilting machine, the Husqvarna/Viking Sapphire 960Q just might be the one for you.

Husqvarna/Viking Sapphire 960Q Review
Link To Official Website
Skill Level:
Needs lots of help – able to sew a straight seam but unfamiliar with most sewing techniques; needs assistance and instruction on basic sewing techniques.
Competent – can make different clothing items without assistance or guidance, but not good enough to sew intricate projects or to sew without a pattern.
Expert – can sew anything without instruction or assistance; possesses an expansive knowledge of sewing techniques and terminology.
Stitch quality
Ease of use
  • Side motion sewing
  • Automatic thread tension adjustment
  • Automatic drop feed
  • No manual drop feed
4.8Overall Score
Reader Rating: (26 Votes)

23 Responses

  1. kisongs

    I have sapphire 875q, and I want to upgrade it to 960q. But my dealer hasn’t got the machine yet at the store…. I liked your review. I guess it doesn’t have automatic threading.. But ok with me 🙂 Do you have any idea for the price range too?

  2. Bob

    This is billed as a 960q ,q as in quilting . Why is this machine set up to make the last stich crooked when I use the tread cutting feature?
    I was told Viking was aware of this problem ,but nothing about a fix or recall . I was told just not to use auto thread cutter if I wanted to keep the seam’s lined up . I guess I’ll just have to pick the last stich or two out on every quilt square if I use the auto thread cutter feature.
    All 960q’s in stock did this at the dealer. The dealer didn’t know it was an Issue ,she called her trainer and her repair man ,repair didn’t know about the issue ,We even called customer service and they didn’t know about it either .
    I bought this machine today based on reviews like yours, Didn’t you notice when you use the auto thread cutter in a normal straight stich, the needle index’s to the right on the last stich . ____________/ like this.
    Please contact me if you find a fix for this problem

  3. Vernelle

    Hello, Bob –

    Thank you for visiting Sewing Insight. If we get a solution to the issue with the thread cutting feature, I will be certain to post it here. In the meantime, snipping threads the old fashioned way is probably your best solution.

    Happy stitching.

  4. KarenC

    Here is the response I got from Viking when inquiring about the “crooked” stitch:

    “We call the stitch made to the side for an ‘cut-stitch’. The purpose is to make sure that the cut is performed in a new hole in the fabric. This to ensure a good and consistent cut performance. It is done when the cut is performed on a running machine. If the user manually stops the machine and press the cut button while the machine is not running, no cut stitch will be performed

    This cut stitch exist on most of our current Husqvarna Viking® machines.

    It also exists on Sapphire™ 875Q. With older versions of the software the length of the stitch was 0.5mm and in newer it has been increased to 0.75mm. The 0.75mm cut stitch also exist on our Top-of-the-Line machines, for example Designer Diamond deLuxe™, Designer Diamond Royale™, Designer Ruby™ and Designer Ruby DeLuxe™.

    We currently do not have any plans for removing the cut-stitch in an software update. We believe it is very important to achieve a good cut performance.

    For a centered straight stitch there is a way to ‘remove’ the cut stitch. If the ‘Stitch Width Safety’ setting is activated, no cut-stitch will be performed. However, the cut performance is affected in a negative way.”

  5. Teresa

    I am in mad love with this machine. I bought this machine in November and could not be happier. Love the LED lights, stitch quality, and ease of use. If you half way read the manual, you will get it all no problem. I even have to fight off my 2 teenage daughters off this machine. They have both taken apparel in high school. I thought that they would be too cool to actually sew for fun…I was wrong! If you chose this machine, I don’t think you will regret it!

  6. Marilyn

    I have had a 960Q for several months. I am having trouble with the thread cutter not cutting “sometimes”. I have had it back to the dealer, and of course, it behaved perfectly when the repairman checked it out. It seems like if there is any tension on the fabric, it will likely not cut, but I will have the problem even when there is no pull on the fabric. It will do well for a while and then it will start balking again.
    When it balks, it usually only cuts the top thread, and the bobbin thread is caught on something and I have to take off the face plate to undo the mess.
    Does anyone have a suggestion?

  7. margaret d. kelly

    i just “beat ” my singer Futura 2000 from 1973 to death and need a new sewing machine. i loved it to pieces even though it had some problems.
    i need a machine that i can use to make quilts, dolls, and sew clothing , patch things and creat. I am thinking of the emerald 118, but i need more info on it. this one sounds like a good one also. anyone to help on this problem?

  8. margaret d. kelly

    how thick of the leather will it sew? will it sew 4 layers to 8 layers of thick denim?

  9. Debbie

    I purchased my machine recently and have had problems with the thread cutter, machine sticks in needle down position and makes a horrible noise when I push button to raise it back up
    My Sales person has yet to tell me what to do with USB Port.
    Machine very loud when turning on. Loud during stippling.

    • Carla Chevez

      I love this machine, however I have had the same issue that you are having, where the thread cutter works on and off. I went into a sewing class specifically for this machine over the weekend. It was doing it during the class and they showed me why. If you take the throat plate off to clean the machine, on the upper left hand side there is a very small blade that cuts the thread, this can get lint underneath which causes it to work only sporadically. I would have never seen this piece had it not been shown to me. You may have to stand up and move around to see it as it lays down and you can’t see it looking straight on at your machine. The blade will stand up and you can clean around this piece. Sure enough I had lint where the blade lays and since cleaning I have had no problem with the cutter. Good Luck I hope this fixes your issue too!

      • Mary

        You have to clean lint from inside the thread cutter from time to time. It accumulates lint around the hook and has to be cleaned.

  10. Donna T

    Can you explain the checks and X notations in the fabric list? If there is an X does that mean the machine won’t handle that type of fabric or is it that you did not test that particular fabric type? I find it hard to believe that a machine of this caliber would not handle half the fabrics on the list. I’ve noticed it in other reviews as well.
    Thank you and I do appreciate the time and effort you have put into reviewing these machines – very helpful!

  11. m

    I have the 960Q which I purchased about one month ago.. It is a nice machine but it has issues for the price. It is loud during turning on however I was told that it is because of it being computerized. It does not have a way to turn off or adjust the beeping sounds when pressing a button. I also feel that during sewing it is quite loud if the speed is adjusted to almost the lowest level it becomes a little quieter. I feel that for the price this should be fixed. Any thoughts?

  12. denise

    what is ‘reasonably priced’? I have no idea what the price is, could you please list a price? thanks.

  13. Heather

    I’ve had my 960q for about 7 months now and I love it. It was far better value for money than similar models from other brands and I haven’t had any problems with it.
    The stitch quality is great and the touch screen makes it very easy to operate and adjust stitch settings.
    I love the hover feature and the sewing advisor. Being able to tap the foot control to lower the presser foot and raise or lower the needle is really convenient.

  14. Karen

    I have to agree with Heather. This machine packs a huge bang for the buck and is beautiful as well. If you don’t want machine embroidery, this would be the top Viking model to select and holds up well to any competition in its price range. I wouldn’t rule it out for beginners, but would highly recommend they take lessons on it from their dealer as it is quite a different machine from those their mother or grandmother may have had. Once familiar with most of the features, your sewing will be so much more efficient and you will expect every other machine to lower the presser foot for you automatically. Mine has handled heavy bag making really well and I’ve had no cutter issues in my 2 years of ownership. Stitch quality is excellent. Like any modern sm, it’s important to keep the machine clean of lint and thread build up below the stitch plate. But since you never have to oil it, this is no biggie.

  15. Joan Larson

    I punched my Viking 960 Q in Nov 2013 got a replacement in 2014 and now it’s going back to the company again, because it has the same software problem that the first one had.Even though I have an extended warranty I don’t trust Viking to do right by me as a customer.I think they need to remember that a happy customer is worth a lot of good advertisement and right now I am NOT a happy customer

    • Teresa

      What was it doing? My first one had software problems, they replaced and now I am questioning the new one.

  16. Barb

    I bought my 960 in March 2016 and have had problems with the straight stitch not sewing straight with some stitches going off to the side,and the tension not quite right.It has been back 3times to the dealer where I have been fobbed off.Any suggestions

    • Sharon

      I am glad to see that I am not the only one having this problem with the 960Q. I recently had mine in to have this fixed and of course it wasn’t. I asked the salesman to set up a new 965Q and it had the same problem which did not give me a lot of confidence that the repair man could fix it even if I brought it back. It has to be a software glitch and I can’t understand why the company cannot do something about it. I would certainly never recommend this machine for this reason. It might not be the most expensive machine but it’s still plenty pricey

  17. lynn

    I purchased the 965Q, same machine just more decorative stitches and I LOVE IT!! My first machine was the Sapphire 835Q and traded it for a sewing machine embroidery machine and never bonded with it and the many others that came after. I’ve have been a wondering soul for a long time never could find that right fit, until it hit me to go back to the Sapphire which I did and I love it this machine purrs. I am so happy with this and will be keeping her for a long time.


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